Shipping policy

Shipping Policy

At ZAMBA, every piece travels from the hands of an artisan to your home. Because each item is handcrafted by cooperative communities across Latin America and beyond, we ask for a little patience — good things are worth the wait.

Processing Time Orders are processed within 1–3 business days.

Shipping (North America (U.S., Canada, and Mexico) We offer standard and expedited shipping via UPS, FedEx, and USPS with trackable service. Shipping rates and estimated delivery times are calculated at checkout. Outside of the lower 48 (Hawaii & Alaska) please message for shipping rates.

International Shipping We ship worldwide. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times vary by destination. We recommend checking with your local customs office for an estimate of any applicable charges before making a purchase. If the recipient declines to pay the taxes and duties, the item(s) will be returned to us. In such cases, the order will be refunded, minus the original shipping fee and any return shipping costs.

Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your piece on its journey.

Delays We are not responsible for delays caused by customs, weather, or carrier disruptions. If your order is significantly delayed, don't hesitate to reach out.

Questions? Contact us directly at info@zambamade.com if your destination is not available at checkout. We're here for you, please write to us and we'll get back to you as soon as possible.