Return Policy

ZAMBA, each piece is handmade by artisan cooperatives, which means no two items are ever exactly alike — the small variations in color, texture, and shape are part of what makes them one of a kind. We want you to love what you bring home, so here's how returns work.

Return Window

Returns can be made within 10 business days of delivery. To be eligible, items must be unused, unworn, and in their original condition with all tags and packaging intact.

How to Start a Return

Email us at info@zambamade.com with your order number and the item(s) you'd like to return. We'll get back to you with instructions and a return address.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Exchanges

If you'd like a different size, color, or style, let us know when you reach out — we're happy to help you find the right piece.

Damaged or Defective Items

Because these pieces are handcrafted, we inspect each one before it ships, but if your item arrives damaged or defective, contact us within 5 business days of delivery with a photo and description, and we'll make it right at no cost to you.

Non-Returnable Items

Final sale items, custom or made-to-order pieces, and gift cards are not eligible for return.

International Returns

For international orders, customers are responsible for return shipping costs and any customs fees incurred. Please contact us before sending anything back so we can guide you through the process.